I love my We-Vibe Touch. Love it. It's one of the best sex toy purchases I ever made. I wasn't crazy about it at first, but after a few uses, it grew on me and I saw it for the awesome toy that it is. But, the other night when I reached over for my beloved Touch, I found something to be amiss. I pushed the button the bottom. Nothing happened. I tried again. A high pitched warbling sound, then nothing. Husband and I just looked at each other, sad and confused.
Dun Dun Duuuun!
Now, here is one of the many, many reasons I always recommend that people spend a little more money (or shopper points, if you are part of a site that does that) when they shop for toys. If a cheaper toy fails, you're stuck. You get what you get with those. There's no warranty, no guarantees, although some good shops/websites may let you return or exchange them for a new one if it arrives broken. Personally, with cheap toys, I find it's really not worth the hassle of returns. With more expensive/quality/luxury toys, like the We-Vibe Touch, you get a warranty. And lets be honest: if I'm going to spend $70+ in money, points, or a combination of the two, I want to be able to get it fixed or get a replacement if something goes wrong.
The Touch happens to come with a one year warranty. I'm about to start the warranty process, of which the first step involves sending them an email with my purchase information and what the problem is, followed by receiving shipping information from them, then sending the Touch back, and last receiving a replacement. I have no reason to think the process won't go smoothly. I've heard great things about We-Vibe's customer service.
Now to see how they handle it. For me, a company shines or fails in this area. A company that snubs me as a customer will never see me again. A company with great customer service will have me coming back. But, like I said, I have no reason to think it will go badly. I'll keep you posted.