After contacting We-Vibe, they suggested that the issue may be static electricity and gave me some tips for correcting it. They graciously said that if I continue to have issues, I will not be required to send back this one, but they would lab test a new one before they sent it out to me.
Satisfied customer right here. I can go back to recommending them with no reservations.
Well, the one I have is working now. They just said that if there are any more issues, to contact them and they'll send a tested one out. Husband's theory is that I was holding the button down too long. Whatever. The point is it works now.
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